All accommodation is offered subject to availability at time of receipt of payment details and payment of the agreed deposit at the tariffs applicable and shown in your confirmation. Please note that booking direct with us and booking with an agent, such as booking.com, have different key terms as outlined below. If you have made your booking with an agent, please refer to your agent for the terms and conditions of your booking.
A non-refundable and non-transferable 25% deposit will be required to secure your reservation and will be taken at the time of booking. The remaining balance must be paid no later than 28 days before arrival and will be taken from your payment card automatically.
Cancellations or curtailment made in excess of 28 days (42 days with a booking agent) prior to the arrival day will not incur any further charges other than your initial deposit. Cancellations or curtailment made within 28 days (42 days with a booking agent), or non-arrival, will result in a full charge and additional items. Cancellations can only be accepted in advance of this deadline by post in the form of recorded delivery or contacting us by email [hollowell@riversideboscastle.co.uk] and obtaining a cancellation reference reply acknowledging your cancellation. Should a reservation need to be cancelled due to external factors (e.g. cancelled flights, delayed trains), we advise customers to consult their travel insurance for reimbursement of any cancellation fees.
Arrival is post 16:00 and the apartment must be vacated by 10:00 on day of departure. Further details regarding checking in and out of the property will be sent 7 days prior to your arrival.
Any accounts outstanding beyond 7 days of departure will be referred to Daniels Silverman Limited and will be subject to a surcharge of 15% plus VAT to cover the collection costs incurred. This surcharge together with all other charges and legal fees incurred will be the responsibility of the customer and will be legally enforceable.
The proprietors reserve the right to amend, curtail or terminate any contract should the conduct of any person who is party to that contract cause any detriment to the well-being of other guests or the staff.
We reserve the right to charge for any damages or cleaning charges that occur during the stay; for example, carpet cleaning, new bedding, deep cleaning, loss of key and replacement of locks.
We accept small and well behaved dogs (maximum of 2) at Hollowell House by prior arrangement (selecting pet supplement when booking) but it’s under the strict understanding that you adhere to our booking conditions relating to the acceptance of pets to our properties. We understand that pet owners want to take their dog on holiday with them. After all, they are often more than a pet but an actual part of the family. Whilst we believe that the location and premise is entirely suited, we kindly remind our guests of the following:
This policy was updated on Monday 22nd July 2024 for bookings made thereafter. If you booking was made direct with us before this date, please see the terms and conditions of bookings made up to and including Sunday 21st July 2024 by clicking here: T&Cs Hollowell House vOct21-Jul24