Terms and conditions of booking...

All accommodation is offered subject to availability at time of receipt of payment details or deposit and at the tariffs applicable. Please note bookings with an agent, such as booking.com, may have different terms and customers will need to refer to the terms of their place of booking.


A deposit of 50% of the booking total is required. The deposit will be refunded according to the cancellation conditions. Full booking balance must be paid 28 days before arrival. If the booking is cancelled then a charge equal to 50% of the stay will be made. In the event of a no show or booking reduction (after arrival date) the full cost of the booking is charged.


Cancellations can only be accepted by post in the form of recorded delivery or contacting us by email [hollowell@riversideboscastle.co.uk] and obtaining a cancellation reference. Should a reservation need to be cancelled due to external factors (e.g. cancelled flights, delayed trains), we advise customers to consult their travel insurance for reimbursement of any cancellation fees.


Arrival is post 15:00 and the apartment must be vacated by 10:00 on day of departure. Further details regarding checking in and out of the property will be sent 7 days prior to your arrival.


Any accounts outstanding beyond 7 days of departure will be referred to Daniels Silverman Limited and will be subject to a surcharge of 15% plus VAT to cover the collection costs incurred. This surcharge together with all other charges and legal fees incurred will be the responsibility of the customer and will be legally enforceable.

The proprietors reserve the right to amend, curtail or terminate any contract should the conduct of any person who is party to that contract cause any detriment to the well-being of other guests or the staff.

We reserve the right to charge for any damages or cleaning charges that occur during the stay; for example, carpet cleaning, new bedding, deep cleaning.

Accepting pets

We accept small and well behaved dogs (maximum of 2) at Hollowell House by prior arrangement (selecting pet supplement when booking) but it’s under the strict understanding that you adhere to our booking conditions relating to the acceptance of pets to our properties. We understand that pet owners want to take their dog on holiday with them. After all, they are often more than a pet but an actual part of the family. Whilst we believe that the location and premise is entirely suited, we kindly remind our guests of the following:

  • A dog welcome kit is under the double bed. Inside is a food and water bowl along with sleeping mat. Please use these items rather than any others found in the premise
  • Pets are not permitted to be left in the apartment or grounds unattended
  • Pets are not permitted on any furniture, specifically sofas and beds – even with covers applied
  • The interior and grounds of the property must be left in a clean, undamaged condition
  • Pets must be clean before entry to the apartment particularly after wet or muddy walks
  • Your pet must not be permitted to cause any kind of nuisance to the neighbouring properties
  • Please report any damage or similar to us prior to your check out. We would rather know of an accident to ensure there is sufficient time to rectify for the next guest than finding out after you have departed.

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